RJ wants to offer you the great opportunities we provide our entire staff, rewarding hard work and providing a valuable employee benefits package. With a wide range of departments and positions, each offering potential for career growth and promotions, we make a great place to establish your career.
If you are the sort of person who thrives on success, cares about the details, and has a passionate, can-do attitude towards customers and colleagues, we offer the exciting and inspiring career choice you are seeking. To see if you have what it takes to join our motivated and stimulating work environment, please view our company profile and read through our operating values.
The National Carrier and Jordan's Ambassador to the World
"I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world." King Hussein Bin Talal, 1963
Growth in Size and Reputation
Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.
Centrally Located
Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
A Family of Services
In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
Be Part of Our Team
You are 3 steps away from being a part of our growing family
About the job
We are currently seeking customer-focused individuals to join our family as Flight Attendants who will play a vital role in ensuring the safety, comfort, and overall satisfaction for all Royal Jordanian passengers.
Duties & Responsibilities:
- Welcoming passengers on board and directing them to their seats, helping with hand luggage or any seating problems.
- Making announcements and keeping passengers informed of any delays etc. and always being visible in the cabin to answer any passenger requests during the flight.
- Leading passengers in case of emergency and giving first aid to passengers when the need arises.
- Checking all passenger seat belts, check galleys and securing it before takeoff.
- Serving meals and refreshments to passengers as per company rules and regulations.
- Professionally demonstrating safety procedures and equipment use before every flight for all passengers
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, checking that all meals are on board (including special dietary requests), relevant landing cards are loaded, and first aid equipment is checked.
- Ensuring that passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers, toilets and galley areas.
- Completing all flights related paperwork e.g. (stock control, logging any faults or problems during the flight…etc.) and liaising with the ground staff.
About the Job
We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.
Duties & Responsibilities:
- Conduct passenger check-ins within specified timeframes.
- Ensure check-in counters are operational and display all safety and security procedures.
- Follow procedures for boarding, accommodating crown class and special needs passengers.
- Announce flight-related information promptly.
- Handle baggage check-in and transfer procedures in line with time limitations.
- Record and process baggage claims (loss, delay, damage) as per airline agreements.
- Ensure that all necessary tags, forms, and documents are prepared and available.
- Manage delayed flights by following set procedures and assisting passengers.
- Display customer service skills to ensure passenger satisfaction.
Regularly review bookings to detect instances where passengers are booked into incorrect behavior.
Review and monitor flagged bookings that haven't been automatically verified due to possible abuse or technical issues.
Decide on actions to take for flagged bookings or specify an alternative solution using the system.
Analyze past transactions to spot missed revenue opportunities and provide insights to avoid similar losses in the future.
Analyze booking trends to detect any unusual patterns or discrepancies that could affect revenue integrity.
Prepare and present revenue integrity reports, highlighting key trends, potential revenue risks, and areas for process improvement.
Collaborate with the Revenue Management and Sales teams to address sources of revenue leakage.
Collaborate with the Customer Service and Security teams to follow procedure of unruly passengers’ definition.
Coordinate with system vendor to escalate the system issues and test resolved issues for upgraded system version.
Duties & Responsibilities:
- Process ledger and book entries
- Bank reconciliation
- Accounts Payable (A-P)
- Accounts Receivable (A-R)
- Data Gathering and Reporting
- Organizing and sorting export & import cargo documents compliance with cargo manifest & ensuring the registry of all reports in handling system & cargo revenue management.
- Receiving, reporting & investigating cargo discrepancies and liaising with concerned parties for proper resolving and action and proactively providing all needed updates to the customers on any related issue.
- Handling Civil, diplomatic, military & courier mail by receiving local and in-transit mail and arranging loading it on all departure flights.
- Performing all activities pertinent to transit & Amman Warehouse and ensuring a well physical conditions of warehouse and its equipment.
- Checking all incoming cargo AWBs and manifests and inserting all information of AWB into the computer and contacting cargo owners to inform them about the arrival of their shipments and issue delivery orders.
- Coordinating and preforming the operational function of transporting air export shipments from Amman to all accessible countries and positioning entails working directly with clients, agents and vendors to provide the highest level of services possible.
- Controlling and tracing all Dangerous goods & Special shipments, in addition to ensuring that all kind of Dangerous goods and Special shipments out of Amman are being accepted according to IATA rules and regulations.
- Handle all customer requirements/requests professionally and ensuring high customer satisfaction.
- Issue tickets and collect deposits or payments.
- Inform passengers of essential travel information, such as travel times and transportation connections.
- Make reservations for customers, explain rules and give quotes and fares.
- Provide customers with accurate information about Royal Jordanian flights, times, dates and ticket prices for requested flights.
- Inform customers about availability of flights and the best connections if more than one flight is to be booked.
- Compile daily balanced sales transaction reports.
- Coordinate with customer services section to solve passenger problems and complaints.
- Assist duty manager in the execution of the operating plan and ensure that concerned departments are well informed on all changes.
- Maintain the daily checklist for load study, daily follow up on clearances, Airport restrictions and weather at destinations.
- Ensure that all relevant clearances are obtained for ad-hoc or non-routine services.
- Maintain close communication and coordination between all involved departments for the support of operational system.
- Supply constant communication services between the OCC and the Aircraft in accordance with OCC Manual.
- Relay all In-Flight technical defect messages promptly to Line Maintenance.
- Monitor efficiently and properly the Radio console operations and keep duty manager informed of all A/C radio contacts that would directly affect flights punctuality and aircraft rotation.
- Follow up with load control to ascertain that a signed load sheet is sent to the aircraft.
- Monitor all inbound traffic weather requests by operating crew through Fleet Watch and ACARS and keep them updated on any relevant deteriorating weather conditions at destination and alternates.
- Provide a 5-day updated & refined operating plan in coordination with commercial, Engineering, and other departments.
- Ensure A/C movement plan embraces the latest planned & unplanned changes of flights status during the 5-day control period of OCC and prior distribution to the system.
- Initiate necessary operational and commercial assessment to the operating plan and carry out all related changes in coordination with OCC Management to control cost & sustain schedule stability.
- Update Fleet Watch during morning shifts & report any discrepancies and deviations to OCC Management whenever occurred.
- Update seasonal RJ Schedules & incorporate same in OCC applicable systems.
- Exercise full control on variable cost through consistent coordination with Revenue Management & Commercial departments.
- Update Fleet Watch system in coordination with OCC Duty Manager whenever various changes occur.
- Provide all operational & logistical support for all Ad-hoc flights to a non-regular station.
- Advise reservation in Amman and Area Managers at out- stations in advance about revised ETA & ETD of delayed & specific flights.
- Maintain station information and data updates to OCC systems and process.
Duties & Responsibilities:
- Maintain documentation of insurance transcripts and manage a schedule for premium payments and policy expiration dates.
- Notify insurance companies of changes effecting insurance coverage.
- Review data renewal and policy applications, adding any recommendation and forwarding application to insurance companies.
- Analyze and administer employee’s programs including health and group life programs.
- Review and audit policies terms and conditions or any amendments before processing for approvals.
- Negotiate with insurance companies on major claims to ensure timely settlements.
- Follow up in procedure for processing new, renewed, and / or amended corporate insurance policies.
- Provide all RJ- worldwide outstations with needed insurance certificates or technical reviews if needed in timely manner
About the job
We are currently seeking customer-focused individuals to join our family as Flight Attendants who will play a vital role in ensuring the safety, comfort, and overall satisfaction for all Royal Jordanian passengers.
Duties & Responsibilities:
- Welcoming passengers on board and directing them to their seats, helping with hand luggage or any seating problems.
- Making announcements and keeping passengers informed of any delays etc. and always being visible in the cabin to answer any passenger requests during the flight.
- Leading passengers in case of emergency and giving first aid to passengers when the need arises.
- Checking all passenger seat belts, check galleys and securing it before takeoff.
- Serving meals and refreshments to passengers as per company rules and regulations.
- Professionally demonstrating safety procedures and equipment use before every flight for all passengers
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, checking that all meals are on board (including special dietary requests), relevant landing cards are loaded, and first aid equipment is checked.
- Ensuring that passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers, toilets and galley areas.
- Completing all flights related paperwork e.g. (stock control, logging any faults or problems during the flight…etc.) and liaising with the ground staff.
