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Careers at Royal Jordanian
Take Off Into a Brighter Future
RJ wants to offer you the great opportunities we provide our entire staff, rewarding hard work and providing a valuable employee benefits package. With a wide range of departments and positions, each offering potential for career growth and promotions, we make a great place to establish your career.
If you are the sort of person who thrives on success, cares about the details, and has a passionate, can-do attitude towards customers and colleagues, we offer the exciting and inspiring career choice you are seeking. To see if you have what it takes to join our motivated and stimulating work environment, please view our company profile and read through our operating values.
The National Carrier and Jordan's Ambassador to the World
"I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world." King Hussein Bin Talal, 1963
Growth in Size and Reputation
Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.
Centrally Located
Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
A Family of Services
In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
Be Part of Our Team
You are 3 steps away from being a part of our growing family
Duties & Responsibilities:
- Maintain documentation of insurance transcripts and manage a schedule for premium payments and policy expiration dates.
- Notify insurance companies of changes effecting insurance coverage.
- Review data renewal and policy applications, adding any recommendation and forwarding application to insurance companies.
- Analyze and administer employee’s programs including health and group life programs.
- Review and audit policies terms and conditions or any amendments before processing for approvals.
- Negotiate with insurance companies on major claims to ensure timely settlements.
- Follow up in procedure for processing new, renewed, and / or amended corporate insurance policies.
- Provide all RJ- worldwide outstations with needed insurance certificates or technical reviews if needed in timely manner
Deliver exceptional customer service by addressing Royal Jordanian customers' inquiries, concerns, and service requests with accurate information and effective solutions.
Respond promptly and professionally to incoming calls and emails while upholding the highest standards of customer care.
Support travel agents by assisting with special service requests for their clients.
Provide detailed and accurate information on flights, routes, schedules, and fare options.
Issue tickets in accordance with customer requirements to ensure smooth and timely fulfillment of travel needs.
Assist customers in resolving baggage-related issues efficiently and empathetically.
Actively promote and upsell additional RJ products and services to enhance the customer experience.
About the Job
The HR Outstation Senior Officer is responsible for managing and supporting the full range of HR activities for Royal Jordanian outstations. This includes overseeing recruitment, employee relations, payroll coordination, and expatriate procedures, while ensuring compliance with company policies and local labor regulations. The role serves as the key HR liaison between headquarters and outstation employees.
Duties & Responsibilities
Manage the end-to-end recruitment process for outstations, including appointments, document collection, and security checks.
Finalize hiring processes for selected candidates and ensure proper onboarding.
Enter, update, and maintain accurate employee records in the HR system.
Monitor and control attendance, leave balances, and vacation schedules for outstation employees.
Assist with payroll management and processing for outstation employees.
Manage transfer procedures for expatriates, including preparation of all required documentation and coordination with relevant stakeholders.
Handle promotions for local outstation employees in line with company policies.
Issue tax clearance letters and salary slips for expatriate employees.
Manage employee exit procedures, including the preparation of documents and financial settlements.
Handle day-to-day HR inquiries and resolve employee issues at outstations.
Prepare and submit periodic reports on outstation HR activities.
Maintain proper filing and archiving of HR documents.
Duties & Responsibilities
- Obtain pre-travel security clearance for flight crew members (cockpit crew, cabin crew, sky marshals, and any person authorized to travel onboard as crew) from certain countries such as the USA and Canada.
- Create and maintain a list of authorized crew (security-authorized crew) for each country.
- Prepare a crew list for each flight before departure to a destination country.
- Coordinate with concerned parties (Transportation Security Administration – USA, Home Office – UK, Transport Canada – Canada, Thai CCOC – Thailand, etc.) to allow passenger(s) to fly onboard RJ.
- Distribute aviation security rules and regulations to all concerned parties inside and outside RJ, as well as governmental authorities, and file them for follow-up.
- Obtain the necessary approval from all Jordanian and other concerned parties for deportee transportation.
- Obtain the necessary approval from all Jordanian and other concerned parties for weapon transportation.
- Follow up on all RJ CCTVs in different areas.
- Apply professional concepts to implement system network communications and solutions.
- Implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Analyzes, installs, modifies, and supports operating systems, utilities and Internet/intranet-related tools.
- Learns to Operates Corporate' internal data systems, including Storage SANs.
- Assists with execution of security control to prevent hackers from infiltrating corporate information.
- Apply professional concepts to administer security policies to control access to systems.
- Defines users, access levels and authority levels on the application or operating system level.
- Solves Email server related problem and manages Email users and groups.
- Implement and support Virtual servers and Virtual applications.
- Manage tasks and assigned tickets in a timely manner, ensuring that they are completed within approved SLAs.
- Regularly review bookings to detect instances where passengers are booked into incorrect behavior.
- Review and monitor flagged bookings that haven't been automatically verified due to possible abuse or technical issues.
- Decide on actions to take for flagged bookings or specify an alternative solution using the system.
- Analyze past transactions to spot missed revenue opportunities and provide insights to avoid similar losses in the future.
- Analyze booking trends to detect any unusual patterns or discrepancies that could affect revenue integrity.
- Prepare and present revenue integrity reports, highlighting key trends, potential revenue risks, and areas for process improvement.
- Collaborate with the Revenue Management and Sales teams to address sources of revenue leakage.
- Collaborate with the Customer Service and Security teams to follow procedure of unruly passengers’ definition.
- Coordinate with system vendor to escalate the system issues and test resolved issues for upgraded system version.
ob Purpose:
The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.
Duties & Responsibilities:
- Carrying out passengers check-in process within the set time limitations
- Checking the serviceability of check-in counters and reporting any malfunction.
- Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
- Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
- Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)
- Implementing the process of reporting the passengers to baggage security control in due time
- Handling the delayed flights as per the set procedure
- Performing the required flights related Announcements in due time
- Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms,etc.) to be available during the boarding process and to be collected after completion of boarding process
- Carrying out transfer check -in process for passengers and their baggage within the set time limitations
- Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
- Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement
- Preparing baggage services counters with the required labels, voucher, forms, etc.
Lead regular sales and route performance reviews with international station sales teams to assess current performance and develop action plans.
Analyze sales data, market trends, and route performance to support strategic decision-making and identify growth opportunities.
Drive strategic projects focused on international sales development and market penetration.
Align sales strategies with broader commercial goals in collaboration with area managers and regional sales leaders.
Monitor and analyze key performance indicators (KPIs) related to sales, route performance, and capacity utilization to identify areas for improvement.
Work closely with revenue management teams to align pricing strategies with market demand and company objectives.
Coordinate with network planning to ensure capacity allocation aligns with demand forecasts and operational feasibility.
Implement sales and marketing campaigns to increase demand, drive revenue growth, and strengthen market share on specific routes.
Duties & Responsibilities
- Execute periodic audits of all security activities inside Jordan (RJ departments & external service providers).
- Execute periodic irregular inspections of all security activities inside Jordan (RJ departments & external service providers).
- Follow up on audit and inspection findings.
- Ensure full implementation and compliance with security measures at all times by all concerned security sections in accordance with established systems and procedures.
- Represent RJ Security Department in any external security audits.
- Ensure that all relevant documentation is up to date and maintained.
About the Role
Prepare the daily roster for cockpit crew and Cabin Crew based on rules and regulations to enhance the core of crew duties in a good manner, ensure that duty periods are planned in a way to enable all crew members to remain free from fatigue so they can operate to a satisfactory level of safety under all circumstances and to make optimum use of the opportunities and facilities for providing rest.
Main Duties
- Ensure crew scheduling process is in compliance with rules and regulations.
- Maintain updated aircraft schedule from Fleet Watch system.
- Maintain an updated crew schedule on AIMS.
- Ensure concerned departments and outstations are kept updated with any crew scheduling change.
- Monitor covering flights according to total hours equalization.
- Deal with emergency and sick leaves occurring with crew members.
- Enhance crew scheduling stability after monthly roster publication.
- Recover flights after OCC and commercial schedule change.
- Control crew members’ vacations.
- Follow up crew members’ qualifications and expiry dates with concerned units
- Follow up crew members’ training schedule.
- Prepare backup for daily crew scheduling change (standby).
- Check daily e-mails and messages sent from all departments concerning crew scheduling.
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