RJ wants to offer you the great opportunities we provide our entire staff, rewarding hard work and providing a valuable employee benefits package. With a wide range of departments and positions, each offering potential for career growth and promotions, we make a great place to establish your career.
If you are the sort of person who thrives on success, cares about the details, and has a passionate, can-do attitude towards customers and colleagues, we offer the exciting and inspiring career choice you are seeking. To see if you have what it takes to join our motivated and stimulating work environment, please view our company profile and read through our operating values.
The National Carrier and Jordan's Ambassador to the World
"I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world." King Hussein Bin Talal, 1963
Growth in Size and Reputation
Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.
Centrally Located
Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
A Family of Services
In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
Be Part of Our Team
You are 3 steps away from being a part of our growing family
- Perform audit and investigative functions supporting the goal and the objective of Internal Audit function
- Develop, plan, and control audit assignments.
- Analyze business processes within RJ and understanding infrastructure components to verify the controls within RJ environment
- Execute audit work with proficiency and due professional care.
- Document fieldwork in appropriate manner
- Describe the work carried out and the results to the reviewer
- Provide feedback on time spent against budget for areas assigned
Duties & Responsibilities:
- Monitoring competition by collecting competitive information including pricing, ongoing promotions, and exclusive fares. Monitor new and emerging competitors. Evaluate and report competitive threats from existing and new players periodically aimed at retaining market share and optimizing revenue.
- Updating Fares by maintaining pricing competitiveness and update fares on the day-to-day basis based on agreed and defined strategy.
- Maintaining price accuracy by monitoring price accuracy along the customer journey and ensure the displayed pricing is aligned with the setting. Identify and investigate root causes of pricing inaccuracies.
- Updating the product price component such as fuel surcharge, fare rules and conditions such as Min, Max, Advance Purchase …etc., and work closely with the distribution team to ensure it is always updated.
- Ensuring that area managers, local sales offices and revenue accounting are familiar with commercial Pricing policies and procedures.
- Performing comprehensive evaluation and analysis of all online fare proposals received from various Area Mangers, local sales managers and general sales agents and approve, disapprove or negotiate and recommend appropriate action according to pricing authorization.
- Evaluating productivity based on performance criteria, including anticipated market share, issue approvals or recommendation for appropriate actions.
- Developing other competitive and marketable pricing products, promotion offers, etc., which support revenue/yield objectives and convey the merits and unique selling points of such products to the local sales offices.
- Collaborating with the local sales offices and pricing distribution, investigate and establish optimum distribution strategy of each POS using GDS, ” private GDS” facilities, “Online” booking facilities, email, paper distribution etc.
- Evaluating market trends regularly in addition to assessing competitor’s behavior, performance of past initiatives and offer proactive recommendations as to pricing actions aimed at supporting local sales office revenue target.
- Handle all customer requirements/requests professionally and ensuring high customer satisfaction.
- Issue tickets and collect deposits or payments.
- Inform passengers of essential travel information, such as travel times and transportation connections.
- Make reservations for customers, explain rules and give quotes and fares.
- Provide customers with accurate information about Royal Jordanian flights, times, dates and ticket prices for requested flights.
- Inform customers about availability of flights and the best connections if more than one flight is to be booked.
- Compile daily balanced sales transaction reports.
- Coordinate with customer services section to solve passenger problems and complaints.
- Ensure effective implementation of Safety Management System (SMS) activities within the Technical Sector.
- Ensure that Engineering & Maintenance personnel report all identified hazards and occurrences.
- Monitor and follow up on the results and outputs of the Aircraft Condition Monitoring System (ACMS).
- Update the RJ risk register to reflect safety risks associated with the Technical Sector (Engineering & Maintenance).
- Review and analyze all reports concerning the Technical Sector to determine the presence of actual safety issues and ensure that appropriate corrective actions are developed and executed by the responsible management.
- Submit all Mandatory Occurrence Reports (related to Engineering & Maintenance) to the Civil Aviation Authority and, where applicable, to the State where the occurrence took place.
- Follow up on the implementation of safety recommendations issued by the Safety Action Group (SAG) and the Safety Review Board (SRB), and verify their completion.
- Actively participate in safety awareness and communication activities within the Technical Sector (Engineering & Maintenance).
- Coordinate and collaborate with external stakeholders, including OEMs and contracted Maintenance Organizations, to address safety issues and align SMS practices.
- Analyze incident reports to identify recurring trends and recommend safety improvements for contracted service providers.
About the Job
We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.
Duties & Responsibilities:
- Conduct passenger check-ins within specified timeframes.
- Ensure check-in counters are operational and display all safety and security procedures.
- Follow procedures for boarding, accommodating crown class and special needs passengers.
- Announce flight-related information promptly.
- Handle baggage check-in and transfer procedures in line with time limitations.
- Record and process baggage claims (loss, delay, damage) as per airline agreements.
- Ensure that all necessary tags, forms, and documents are prepared and available.
- Manage delayed flights by following set procedures and assisting passengers.
- Display customer service skills to ensure passenger satisfaction.
Licensed Aircraft Engineer (Certified)About the job
Licensed Aircraft Engineers are personnel responsible for the release of aircraft or component after maintenance within the extent of their authorization and issue an aircraft certificate of release to service accordingly. C/S must be able to determine when an aircraft is ready for release to service and when it should not be released to service.
Duties & Responsibilities:
- Release an aircraft to service after the satisfactory completion of maintenance
- Guide mechanics at their support during the performance of maintenance
- Supervise maintenance, preventive maintenance, and alteration (repair or modification) that is performed by mechanics under their supervision personally to the extent necessary to ensure that it is being done properly
- Use the methods, techniques, and practices prescribed in the current manufacturer's maintenance manual or Instructions for Continued Airworthiness prepared by its manufacturer, or other methods, techniques, and practices acceptable to the authority during the performance of maintenance
- Use the tools, equipment, and test apparatus necessary to assure completion of the work in accordance with accepted industry practices. If special equipment or test apparatus is recommended by the manufacturer involved, he must use that equipment or apparatus or its equivalent acceptable to the authority
- Complete all required maintenance within the available maintenance downtime
- Release the maintenance documentation upon satisfactory accomplishment of maintenance and keep such as part of maintenance records archive
- Record the details of the maintenance carried out or make a precise reference of such on the aircraft technical log system
