RJ wants to offer you the great opportunities we provide our entire staff, rewarding hard work and providing a valuable employee benefits package. With a wide range of departments and positions, each offering potential for career growth and promotions, we make a great place to establish your career.
If you are the sort of person who thrives on success, cares about the details, and has a passionate, can-do attitude towards customers and colleagues, we offer the exciting and inspiring career choice you are seeking. To see if you have what it takes to join our motivated and stimulating work environment, please view our company profile and read through our operating values.
The National Carrier and Jordan's Ambassador to the World
"I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world." King Hussein Bin Talal, 1963
Growth in Size and Reputation
Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.
Centrally Located
Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city.
A Family of Services
In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
Be Part of Our Team
You are 3 steps away from being a part of our growing family
- Ensure that all frontliners adhere to RJ grooming standards, including uniform presentation and personal hygiene.
- Conduct regular grooming checks for frontliners appearance and provide constructive feedback and corrective actions.
- Assist in organizing specific grooming sessions and workshops for both genders
- Implement any new “grooming” changes and updates.
- Promote a positive work environment by encouraging a professional attitude among all frontliners.
- Address attitude-related concerns discreetly, providing support and guidance as needed.
- Work closely with the concerned management to identify certain requirements for individual or group(s).
- Report any incidents or cases where violations are found
- Prepare daily, weekly, and periodic reports for stakeholders.
Lead regular sales and route performance reviews with international station sales teams to assess current performance and develop action plans.
Analyze sales data, market trends, and route performance to support strategic decision-making and identify growth opportunities.
Drive strategic projects focused on international sales development and market penetration.
Align sales strategies with broader commercial goals in collaboration with area managers and regional sales leaders.
Monitor and analyze key performance indicators (KPIs) related to sales, route performance, and capacity utilization to identify areas for improvement.
Work closely with revenue management teams to align pricing strategies with market demand and company objectives.
Coordinate with network planning to ensure capacity allocation aligns with demand forecasts and operational feasibility.
Implement sales and marketing campaigns to increase demand, drive revenue growth, and strengthen market share on specific routes.
Duties & Responsibilities:
- Maintain documentation of insurance transcripts and manage a schedule for premium payments and policy expiration dates.
- Notify insurance companies of changes effecting insurance coverage.
- Review data renewal and policy applications, adding any recommendation and forwarding application to insurance companies.
- Analyze and administer employee’s programs including health and group life programs.
- Review and audit policies terms and conditions or any amendments before processing for approvals.
- Negotiate with insurance companies on major claims to ensure timely settlements.
- Follow up in procedure for processing new, renewed, and / or amended corporate insurance policies.
- Provide all RJ- worldwide outstations with needed insurance certificates or technical reviews if needed in timely manner
Deliver exceptional customer service by addressing Royal Jordanian customers' inquiries, concerns, and service requests with accurate information and effective solutions.
Respond promptly and professionally to incoming calls and emails while upholding the highest standards of customer care.
Support travel agents by assisting with special service requests for their clients.
Provide detailed and accurate information on flights, routes, schedules, and fare options.
Issue tickets in accordance with customer requirements to ensure smooth and timely fulfillment of travel needs.
Assist customers in resolving baggage-related issues efficiently and empathetically.
Actively promote and upsell additional RJ products and services to enhance the customer experience.
- Apply professional concepts to implement system network communications and solutions.
- Implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Analyzes, installs, modifies, and supports operating systems, utilities and Internet/intranet-related tools.
- Learns to Operates Corporate' internal data systems, including Storage SANs.
- Assists with execution of security control to prevent hackers from infiltrating corporate information.
- Apply professional concepts to administer security policies to control access to systems.
- Defines users, access levels and authority levels on the application or operating system level.
- Solves Email server related problem and manages Email users and groups.
- Implement and support Virtual servers and Virtual applications.
- Manage tasks and assigned tickets in a timely manner, ensuring that they are completed within approved SLAs.
- Regularly review bookings to detect instances where passengers are booked into incorrect behavior.
- Review and monitor flagged bookings that haven't been automatically verified due to possible abuse or technical issues.
- Decide on actions to take for flagged bookings or specify an alternative solution using the system.
- Analyze past transactions to spot missed revenue opportunities and provide insights to avoid similar losses in the future.
- Analyze booking trends to detect any unusual patterns or discrepancies that could affect revenue integrity.
- Prepare and present revenue integrity reports, highlighting key trends, potential revenue risks, and areas for process improvement.
- Collaborate with the Revenue Management and Sales teams to address sources of revenue leakage.
- Collaborate with the Customer Service and Security teams to follow procedure of unruly passengers’ definition.
- Coordinate with system vendor to escalate the system issues and test resolved issues for upgraded system version.
Maintain accurate and updated records for all flight crew members by compiling their personal and professional information.
Ensure crew lists and related reports are accurately prepared and shared with the appropriate departments.
Organize and coordinate all travel arrangements for crew duty, including flight reservations, ticket issuance, hotel bookings, and per diem payments.
Track the validity of crew passports and ensure they are renewed on time.
Work closely with the Security Department and Load Control teams to add and update crew information on the Master Crew List (MCL).
Upload essential documents to the Airline Information Management System (AIMS), including passports, medical certificates, licenses, Crew Member Certificates (CMC), Dangerous Goods (DG) certificates, and other regulatory paperwork.
Manage the processing of crew documents with the Civil Aviation Regulatory Commission (CARC), including handling renewal payments and maintaining petty cash for crew-related documentation.
Coordinate with relevant departments to handle crew documentation, this includes collecting documents for new hires, creating and updating crew accounts in AIMS, sharing important communications (e.g., emails, memos, directives), and monitoring document expiry dates to ensure timely renewals
Licensed Aircraft Engineer (Certified)About the job
Licensed Aircraft Engineers are personnel responsible for the release of aircraft or component after maintenance within the extent of their authorization and issue an aircraft certificate of release to service accordingly. C/S must be able to determine when an aircraft is ready for release to service and when it should not be released to service.
Duties & Responsibilities:
- Release an aircraft to service after the satisfactory completion of maintenance
- Guide mechanics at their support during the performance of maintenance
- Supervise maintenance, preventive maintenance, and alteration (repair or modification) that is performed by mechanics under their supervision personally to the extent necessary to ensure that it is being done properly
- Use the methods, techniques, and practices prescribed in the current manufacturer's maintenance manual or Instructions for Continued Airworthiness prepared by its manufacturer, or other methods, techniques, and practices acceptable to the authority during the performance of maintenance
- Use the tools, equipment, and test apparatus necessary to assure completion of the work in accordance with accepted industry practices. If special equipment or test apparatus is recommended by the manufacturer involved, he must use that equipment or apparatus or its equivalent acceptable to the authority
- Complete all required maintenance within the available maintenance downtime
- Release the maintenance documentation upon satisfactory accomplishment of maintenance and keep such as part of maintenance records archive
- Record the details of the maintenance carried out or make a precise reference of such on the aircraft technical log system
