Royal Jordanian Jobs

End User Support Agent

Duties & Responsibilities:

Serve as the first point of contact for employees requiring IT support through approved service channels.

Receive, log, categorize, prioritize, and track incidents and service requests through the IT Service Management system.

Diagnose and resolve common hardware, software, operating system, application, printing, network, connectivity, and peripheral issues.

Provide remote and onsite technical support when required.

Maintain accurate records of reported issues, troubleshooting activities, resolutions, and ticket closures.

Monitor assigned tickets and ensure they are progressed and resolved within agreed SLAs.

Maintain ownership of incidents until resolution or formal transfer to the appropriate technical team.

Assess incidents based on business impact and urgency and assign the appropriate priority.

Escalate unresolved or complex issues to the relevant technical teams.

Identify recurring incidents and report potential problems to Service Desk management.

Communicate with users professionally and maintain a customer-focused approach.

Comply with IT security policies, procedures, and access-control requirements.

Coordinate with other IT teams and external vendors when required.

Job Details

Posted Date:	2026-09-29
Job Location:	Jordan - Amman
Job Role:	Information Technology

Preferred Candidate

Career Level:	Entry Level
Nationality:	Jordan
Degree:	Bachelor's degree

Accountant

About the Job

The role is responsible for supporting key accounting activities across the organization, contributing to the preparation of accurate, complete, and timely financial information in compliance with IFRS and internal financial policies. The role will operate within a designated accounting function, such as General Ledger, Accounts Payable, or Accounts Receivable.

Duties & Responsibilities:

Record and maintain financial transactions accurately within the general ledger and relevant sub-ledgers.

Prepare and support bank, general ledger, and sub-ledger reconciliations.

Support accounts payable and/or accounts receivable processes, including reconciliations and control checks.

Assist in fixed assets, inventory, and lease accounting activities, as applicable

Support month-end, quarter-end, and year-end closing activities.

Assist in the preparation of financial reports, schedules, and audit support documentation.

Ensure compliance with IFRS, internal policies, and company procedures.

Support tax-related accounting requirements, where applicable.

Coordinate with internal stakeholders and external auditors as required.

Job Details

Posted Date:	2026-09-06
Job Location:	Jordan - Amman
Job Role:	Accounting/Banking/Finance

Preferred Candidate

Career Level:	Mid Career
Nationality:	Jordan
Degree:	Bachelor's degree

Passenger Services Agent (Talent Pool)

About the Job

We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.

Duties & Responsibilities:

Conduct passenger check-ins within specified timeframes.

Ensure check-in counters are operational and display all safety and security procedures.

Follow procedures for boarding, accommodating crown class and special needs passengers.

Announce flight-related information promptly.

Handle baggage check-in and transfer procedures in line with time limitations.

Record and process baggage claims (loss, delay, damage) as per airline agreements.

Ensure that all necessary tags, forms, and documents are prepared and available.

Manage delayed flights by following set procedures and assisting passengers.

Display customer service skills to ensure passenger satisfaction.

Job Details

Posted Date:	2026-09-01
Job Location:	Jordan - Amman
Job Role:	Customer Service and Call Center

Preferred Candidate

Career Level:	Entry Level
Nationality:	Jordan
Degree:	Bachelor's degree

Ground Support Equipment (GSE) Engineer

About the job

Royal Jordanian is seeking a Ground Support Equipment (GSE) Engineer responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards

Duties & Responsibilities:

Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.

Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.

Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.

Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.

Record and track non-routine maintenance activities, deferred repairs, and corrective actions.

Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.

Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.

Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.

Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.

Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.

Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.

Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.

Maintain maintenance documentation, service agreements, technical reports, and related records.

Support technical training and on-the-job development initiatives for maintenance personnel.

Report technical issues, safety concerns, incidents, and operational risks to management as required

Job Details

Posted Date:	2026-08-24
Job Location:	Jordan - Amman
Job Role:	Engineering

Preferred Candidate

Career Level:	Mid Career
Nationality:	Jordan
Degree:	Bachelor's degree

General Insurance Specialist

Abou the Job

The General Insurance Specialist is responsible for managing general insurance operations, including policy issuance, renewals, cancellations, endorsements, quotations, and claims. Reviews applications and supporting documents, assists with underwriting and risk assessment, and ensures compliance with regulatory and company requirements.

Duties & Responsibilities:

Process new insurance policies, renewals, cancellations, contracts and endorsements.

Prepare insurance quotations for various general insurance products.

Review business partners’ applications and support documents for accuracy and completeness.

Coordinate with insurers, brokers, and business partners regarding policy issuance and amendments.

Assist in underwriting by collecting and analyzing risk information.

Respond to business partners’ enquiries and provide professional insurance advice.

Ensure compliance with company policies, regulatory requirements, and service standards.

Prepare periodic reports and maintain operational records.

Job Details

Posted Date:	2026-08-17
Job Location:	Jordan - Amman
Job Role:	Other

Preferred Candidate

Career Level:	Mid Career
Nationality:	Jordan
Degree:	Bachelor's degree

Aircraft Engineer

About the Job

Licensed Aircraft Engineers are responsible for the release of an aircraft or its components after maintenance, within the extent of their authorization. They issue the Aircraft Certificate of Release to Service accordingly. The Certified Staff (C/S) must be able to determine when an aircraft is ready for release to service and when it should not be released.

Release the aircraft to service after the satisfactory completion of maintenance.

Guide and support mechanics during the performance of maintenance tasks.

Supervise maintenance, preventive maintenance, and alterations (repairs or modifications) performed by mechanics under their supervision, to the extent necessary to ensure proper execution.

Use methods, techniques, and practices prescribed in the current manufacturer’s maintenance manual or the Instructions for Continued Airworthiness, or other methods acceptable to the authority.

Use tools, equipment, and test apparatus necessary to ensure the work is completed in accordance with accepted industry practices. If special equipment or test apparatus is recommended by the manufacturer, it must be used or substituted with an equivalent acceptable to the authority.

Complete all required maintenance within the available maintenance downtime.

Release maintenance documentation upon satisfactory completion of maintenance and ensure proper archiving of records.

Record maintenance details or make precise references in the aircraft technical log system.

Job Details

Posted Date:	2026-02-10
Job Location:	Jordan - Amman
Job Role:	Engineering

Preferred Candidate

Career Level:	Mid Career
Nationality:	Jordan
Degree:	Diploma

Cabin Attendant

About the job

We are currently seeking customer-focused individuals to join our family as Flight Attendants who will play a vital role in ensuring the safety, comfort, and overall satisfaction for all Royal Jordanian passengers.

Duties & Responsibilities:

Welcoming passengers on board and directing them to their seats, helping with hand luggage or any seating problems.

Making announcements and keeping passengers informed of any delays etc. and always being visible in the cabin to answer any passenger requests during the flight.

Leading passengers in case of emergency and giving first aid to passengers when the need arises.

Checking all passenger seat belts, check galleys and securing it before takeoff.

Serving meals and refreshments to passengers as per company rules and regulations.

Professionally demonstrating safety procedures and equipment use before every flight for all passengers

Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, checking that all meals are on board (including special dietary requests), relevant landing cards are loaded, and first aid equipment is checked.

Ensuring that passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers, toilets and galley areas.

Completing all flights related paperwork e.g. (stock control, logging any faults or problems during the flight…etc.) and liaising with the ground staff.

Job Details

Posted Date:	2026-01-19
Job Location:	Jordan - Amman
Job Role:	Other

Preferred Candidate

Career Level:	Entry Level
Gender:	Female
Nationality:	Jordan
Degree:	High school or equivalent