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Job Description
About the job
Provide customers with all information about Royal Jordanian. Demonstrate services to existing/potential customers and assists them in selecting those best suited to their needs.
Maximizing RJ revenue, achieve the set target, looking for new market and new potential.
Duties & Responsibilities:
- Establish, develop and maintain business relationships with current agents and prospective agents to generate new business for the organization.
- Develop clear and effective written proposals /quotations for current and prospective customers
- Resolve agent complaints by investigating problems, developing solutions and making recommendations.
- Determine agent requirements and expectations in order to recommend specific products and solutions.
- Provide accurate information regarding RJ offers, rules fares etc.
- Agent performance analysis
- Market needs and demand analysis
- Monitoring competitor’s performance and practices
Skills
- Customer service/communication skills
- Time management
- Negotiation skills
- Work under pressure
- Computer skills
- Strong planning and organizational skills
- Travel industry knowledge
- Reservation and ticketing knowledge
- Team work
- Fluency in spoken and written English is an advantage.
Job Details
Preferred Candidate
Royal Jordanian Airlines
The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world. ”King Hussein Bin Talal, 1963Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
