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Job Description
The holder of this position shall ensure that RJ passengers have provided with quality service rendered as per the company’s commercial and safety procedures and in accordance with international aviation regulations and standard.
- Gathers all necessary data for the day’s operation, prepares briefing, reviews resources and assigns duties to the Airport Services team
- Plans for the inbound flight’s needs, organizes special action required in respect to smooth passenger and ramp handling, i.e. special needs, missed connections, baggage irregularities, special equipment on aircraft arrival, etc.
- Ensures on-time check-in and ticketing counter opening with sufficient all necessary resources.
- Oversees and remains available to customers and business partners at the point of action to address on the spot or follow-up any arising issue.
- Make sure that all parties involved in receiving the aircraft are in position before the arrival.
- Meets the inbound flight, assists and directs disembarking customers as needed.
- Briefs crew with pertinent operational and departure plan, addresses with concerned follow-up items given by the crew.
- Coordinates aircraft servicing, gate operation and boarding process with proper announcements, sequence and set by RJ procedures priorities.
- Monitors carry-on baggage before entering the aircraft.
- Follows-up on close-out issues and gives directions to rectify them.
- Ensured completion of all departure related processes, involved staff and equipment in position for departure as soon as aircraft doors close.
- Review flight and follow-up on pending issues.
- Prepare daily and other regular reports to Local & Senior Management as per set guidelines.
- Participate in the day’s debriefing.
- Any other duty assigned.
Skills
Required Competencies:
- Supervisory and follow up skills
- Problem solving and decision making abilities.
- Ability to work under pressure.
- Communication skills
- Cost consciousness
- Customer services skills.
- Safety and security consciousness.
- Computer skills
Required Languages:
Proficiency in English & knowledge of the destination’s country language
Special Conditions
• Working outdoors in all types of weather.
• Working long hours, shifts, and night work.
• Require regional and international travel when needed.
Required Training for the job:
- Passengers’ handling
- Customer service skills
- Supervisory skills
- Cargo handling.
- Ramp Airside Safety
- Basic Security Awareness.
- Load Control
- Baggage Handling
- Initial Dangerous Goods category 9,11
- Aircraft Loading & Handling.
- Aircraft Turn-around coordination
