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Job Description
· Servicing incoming reservation calls and emails from direct customers , Agents & RJ Agent offices worldwide for all RJ services
· Delivering service quality to the highest level
· Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
· Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
· Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand.
· Using initiative to continually recommend improvements to overall running of the Call Centre operation.
Skills
· Telephone skills
· Communication skills
· Experience in the use of Airline GDS systems
Job Details
Preferred Candidate
Royal Jordanian Airlines
The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world. ”King Hussein Bin Talal, 1963Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
