Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
- Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;
- Logging all incidents and requests, categorizing and prioritizing them into SCSM;
- Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;
- Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;
- Giving help, guidance and support to users of desktop/Laptops;
- Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;
- Keeping user informed of the status of services, incidents and requests;
- Performing Diagnoses, trouble shooting and solving problems remotely;
- Following up on user E-mails to ensure Quality of service;
- Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;
- Generating a set of formatted reports about agents operations and activities.
Skills
- Communication skills
- Team Player
- Problem-solving skills
- Experience installing software
- Experience IT issues troubleshooting
- Time Management; organizing and prioritizing work assignments
Education
IT related degree
Job Details
Preferred Candidate
Royal Jordanian Airlines
The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world. ”King Hussein Bin Talal, 1963Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.
