Guest Experience Manager

Job Purpose:  

Ensuring that all Royal Jordanian Cabin Attendants are delivering highly professional services to all its’ passengers according to the preset standards both on ground and on board by coordinating and developing Service Training programs.

Duties & Responsibilities:

• Reviewing and approving all training materials used in service training courses as well as ensuring that best utilization of qualified instructors is being done.
• Determining changes and enhancements to current Cabin Crew service training curriculum.
• Ensuring all Cabin Crew are receiving the needed coaching on issues related to customer service protocols, communication skills and conflict resolution
• Creating and implementing standard practices in line with corporate policy, legal and service standards and in response to the changing needs of the business.
• Setting and overseeing all Service Training activities; that shall include evaluating, developing and managing training programs to ensure providing high quality of services.
• Developing a programmatic structure and systematic approach to design and deliver Cabin Crew service training programs in support of the business objectives and departmental goals.
• Reviewing all specialized service standards provided by RJ Cabin Crew (Business Class Flight Attendants Training).

• Negotiation skills
• Strategic Planning skills
• Excellent Managerial and Leadership Skills
• Planning and Organization Skills
• Communication skill
• Microsoft office (word, excel, PowerPoint) skills

Business Administration or any related degree.