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Job Description
Job Purpose:
Ensuring that all Royal Jordanian Cabin Attendants are delivering highly professional services to all its’ passengers according to the preset standards both on ground and on board by coordinating and developing Service Training programs.
Duties & Responsibilities:
- Reviewing and approving all training materials used in service training courses as well as ensuring that best utilization of qualified instructors is being done.
- Determining changes and enhancements to current Cabin Crew service training curriculum.
- Ensuring all Cabin Crew are receiving the needed coaching on issues related to customer service protocols, communication skills and conflict resolution
- Creating and implementing standard practices in line with corporate policy, legal and service standards and in response to the changing needs of the business.
- Setting and overseeing all Service Training activities; that shall include evaluating, developing and managing training programs to ensure providing high quality of services.
- Developing a programmatic structure and systematic approach to design and deliver Cabin Crew service training programs in support of the business objectives and departmental goals.
- Reviewing all specialized service standards provided by RJ Cabin Crew (Business Class Flight Attendants Training).
Skills
- Negotiation skills
- Strategic Planning skills
- Excellent Managerial and Leadership Skills
- Planning and Organization Skills
- Communication skill
- Microsoft office (word, excel, PowerPoint) skills
Education
Business Administration or any related degree.
Job Details
Preferred Candidate
Royal Jordanian Airlines
The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world. ”King Hussein Bin Talal, 1963Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.