Ground Handling & Rents Manager

About the Job

The Ground Handling & Rents Manager is responsible for managing Royal Jordanian’s procurement, contracting, and commercial activities related to ground handling services and lease/rental agreements across the airline’s network. The role oversees the sourcing, negotiation, implementation, and performance management of ground handling service providers for passenger, ramp, and cargo operations, while also managing local and international lease agreements to ensure operational continuity, cost efficiency, and compliance with corporate governance requirements.

Duties & Responsibilities

• Develop and implement strategies for the procurement and management of ground handling services across Royal Jordanian’s network.
• Source, evaluate, and negotiate agreements for passenger handling, ramp handling, cargo handling, and other airport-related services.
• Lead tendering, RFQ, RFP, and bidding processes for ground handling and lease-related requirements.
• Evaluate commercial and technical proposals and prepare recommendations for management and tender committees.
• Negotiate service agreements, contract terms, pricing structures, and service level commitments to maximize value and operational efficiency.
• Monitor global and regional ground handling markets to identify opportunities, trends, and alternative service providers.
• Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for handling service providers.
• Conduct periodic supplier performance reviews and implement corrective actions where required.
• Manage relationships with handling agents and service providers and resolve commercial and contractual disputes.
• Monitor local and international lease and rental agreements, ensuring timely renewal, amendment, termination, or establishment of new agreements based on operational requirements.
• Coordinate with internal stakeholders to assess operational needs related to leased facilities, offices, warehouses, lounges, and other operational premises.
• Ensure all contracts are reviewed, approved, executed, and maintained in accordance with company policies, authority matrices, and regulatory requirements.
• Develop and maintain procurement procedures, controls, and governance practices related to ground handling and lease management activities.
• Identify and implement cost optimization initiatives while maintaining required operational and service standards.
• Prepare reports, analyses, business cases, and recommendations for senior management and relevant committees.
• Maintain accurate contract records and documentation within the ERP and contract management systems.
• Support internal and external audits by ensuring proper documentation and compliance with applicable policies and procedures.
• Utilize Oracle Fusion ERP and other relevant systems to support procurement, contract management, reporting, and vendor management activities.
• Perform any other duties related to the role as assigned.

Knowledge & Skills Required

• Excellent command of English, both written and spoken.
• Strong negotiation, communication, and stakeholder management skills.
• In-depth knowledge of procurement, sourcing, and contract management principles.
• Strong understanding of vendor evaluation, supplier relationship management, and performance monitoring.
• Knowledge of tendering processes, bid evaluations, and commercial negotiations.
• Strong analytical, financial, and commercial assessment skills.
• Excellent managerial and leadership capabilities.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple contracts and stakeholders across different locations.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Experience using ERP systems, preferably Oracle Fusion.
• Knowledge of airline ground handling operations and service agreements.
• Familiarity with IATA ground handling standards and industry practices is preferred.

Qualifications

• Bachelor’s Degree in Logistics & Supply Chain Management, Industrial Engineering, Business Administration, Aviation Management, Procurement, or a related field.
• Minimum 7 years of experience in procurement, contract management, airline operations support, logistics, ground handling, or related fields.

Bachelor’s Degree in Logistics Management, Industrial Engineering or any related field