Counter Sales Agent

About the Job

To deliver professional, accurate, and customer-focused counter sales services by handling reservations, ticketing, payments, and customer inquiries, while ensuring a high level of customer satisfaction and compliance with Royal Jordanian policies and procedures.

Duties & Responsibilities

• Handle all customer requirements and requests in a professional manner, ensuring a high level of customer satisfaction at all times.
• Issue airline tickets and process deposits and payments in accordance with company procedures.
• Provide passengers with essential travel information, including flight schedules, travel times, fare conditions, and transportation connections.
• Make flight reservations, explain applicable rules and conditions, and provide accurate fare quotations.
• Provide customers with accurate information regarding Royal Jordanian flights, schedules, dates, fares, and ticket prices.
• Inform customers of flight availability and recommend the most suitable connections when multiple flights are involved.
• Compile and maintain daily balanced sales and transaction reports in line with finance and audit requirements.
• Coordinate closely with the Customer Services section to resolve passenger issues, complaints, and service recovery cases.
• Ensure full compliance with company policies, procedures, and applicable aviation and commercial regulations.

• Strong verbal and written communication skills.
• Customer-focused mindset with the ability to handle inquiries and complaints professionally.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Self-motivated with good time management and attention to detail.
• Knowledge of Amadeus Reservation and Ticketing System is considered an advantage.

Tourism Management, Business Administration or any related field