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Job Description
Duties & Responsibilities
- Provide exceptional customer service by responding to RJ customers' inquiries, concerns and requests for assistance with accurate information and solutions.
- Respond to incoming calls and emails while maintaining the highest level of customer care.
- Assist travel agents with their clients' special needs.
- Provide customers with flight, route, and pricing information.
- Issue tickets to RJ customers to ensure that their requests are fulfilled.
- Resolve and assist customers with baggage issues.
- Promote additional services offered by RJ.
Skills
- Fluency in English and Arabic.
- Excellent customer service skills.
- Excellent listening and communication skills.
- The ability to work in a shift schedule with multiple shifts.
- The ability to maintain a professional attitude under high-pressure situations.
- Willingness and ability to work weekends and holidays as necessary.
- Experience in Amadeus Ticketing & Reservation System is preferred.
Education
Languages
Job Details
Preferred Candidate
Royal Jordanian Airlines
The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world. ”King Hussein Bin Talal, 1963Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007.Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.