Job Posting Status is Filled Please note that the job is not published for job seekers and you will not receive any applicants due to the job status.
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Job Description
Duties & Responsibilities
- Provide exceptional customer service by responding to RJ customers' inquiries, concerns and requests for assistance with accurate information and solutions.
- Respond to incoming calls and emails while maintaining the highest level of customer care.
- Assist travel agents with their clients' special needs.
- Provide customers with flight, route, and pricing information.
- Issue tickets to RJ customers to ensure that their requests are fulfilled.
- Resolve and assist customers with baggage issues.
- Promote additional services offered by RJ.
Skills
- Fluency in English and Arabic.
- Excellent customer service skills.
- Excellent listening and communication skills.
- The ability to work in a shift schedule with multiple shifts.
- The ability to maintain a professional attitude under high-pressure situations.
- Willingness and ability to work weekends and holidays as necessary.
- Experience in Amadeus Ticketing & Reservation System is preferred.
Education
Languages
Job Details
Job Location
Amman, Jordan
Job Role
Customer Service and Call Center
Employment Status
Full time
Employment Type
Employee
Monthly Salary Range
$500 - $1,000
Manages Others
No
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 0 Max: 3
Residence Location
Jordan
Nationality
Jordan
Degree
Bachelor's degree
