Airport Services Agent

Job Purpose:

The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

Duties & Responsibilities:

• Carrying out passengers check-in process within the set time limitations
• Checking the serviceability of check-in counters and reporting any malfunction.
• Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
• Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
• Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)
• Implementing the process of reporting the passengers to baggage security control in due time
• Handling the delayed flights as per the set procedure
• Performing the required flights related Announcements in due time
• Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during  the boarding process and to be collected after completion of boarding  process
• Carrying out transfer check -in process for passengers and their baggage within the set time limitations
• Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
• Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement 
• Preparing baggage services counters with the required labels, voucher, forms, etc.

• Very good command of English and Arabic language
• Computer skills
• Quality and security consciousness
• Ability to work under pressure
• Customer services skills

Business Administration or any related field