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Job Description
1. To ensure presence at the check-in counter at least three hours prior to the estimated departure time and checks that each passenger has paid for the ticket that entitles him/her to use the designated air transportation, the ticket’s validity for the flight concerned, and the ticket’s fraud status (through the Arnic Fraud Prevention System).
2. Inspects the counters’ preparation and ensures the availability of the following:
• Check-in signs per destination and class.
• Adequate quantity of types of baggage tags.
• Name labels and stickers.
• Boarding cards.
• Immigration departure cards.
3. Meets the flight upon arrival either at the gate or at the remote stand.
4. Handles the arriving rush bags from RJ flights, and ensures that the owners are contacted to advise them of the delivery arrangements. Arrangements with the transport company to deliver the bags on a cost effective basis after liaising with the concerned customs.
5. Announces the flight arrival, departure, boarding and delays according to the procedure as specified in the Traffic Manual.
6. Coordinates with all departments in order to get all information related to the aircraft's load, registration, crew names and sky-marshals’ names.
7. Assists Special Handling Agent in handling passengers who require special services whenever necessary.
8. Assists and escorts the Unaccompanied Minor(s) to the aircraft until he/she is under custody of the IFS on-board.
9. Ensures senior managers are briefed on key issues that occurred during the shift.
10. Checks the Boarding Cards and Tickets of the passengers after the security check within the gate and collects bulky hand-baggage that are against the Limited Release Tag in order for them to be sent with the luggage.
11. Compares total passengers obtained from the scanning with the Passenger Manifest totals and passes the right number to the concerned.
12. Performs other duties as assigned.
Skills
Ability to do shift, on call and after working Hours
- Organizational Ability
- Written Expression
- Technology Skills
- Time Management
- Communication skills
